Job Description

Job Title: ISM-GAP Administrator
Location: USA
Duration: 6+ months, with potential T-P upon review (will NOT be able to sponsor)
Number of Openings: 1 (one)
Interview Process: All Interviews via Zoom
Start Date: ASAP
 
SUMMARY:
Our ISM-GAP Admins (Security Administration Analyst) are responsible for supporting second level complex access & provisioning requests within established Service Level Agreements (SLAs).  The admin will administer user systems & data entitlements, across multiple platforms and applications while ensuring the access requests are processed with high quality and accuracy.  This position requires strong knowledge of ISM applications and supported systems to resolve technical provisioning issues.
 
RESPONSIBILITIES/QUALIFICATIONS:
  • Excellent communication skills both oral and written, fluency in English required.
  • Minimum undergraduate degree and/or equivalent experience
  • Knowledge of Information Security administration technology, platforms and data analysis tools
  • Ability to accurately administer access & data entitlements, across multiple platforms & apps
  • Flexibility, adaptability, and a willingness to learn and try new things is essential
  • Scheduling: on-call (approximately 1-week per quarter) & rotating holidays
    • Off-hour/weekend scheduling available & preferred (ability to customize schedule)
  • Simultaneously address various forms of communication: telephone hotline, instant messages/chatroom, email & in person
  • Capable of working independently or within a team; takes initiative; strong work ethic; high standards of performance
  • Outstanding ability to synthesize and evaluate information quickly while retaining pertinent information
  • Exceptional multitasking, problem solving, analytical aptitude, and business etiquette even while under pressure
  • Perform duties in compliance with Service Level Agreements, BBH policies, Access Control Standards & applicable laws
  • Proficient with Microsoft Office applications and complex Excel functions; also familiar with Oracle, SQL, Active Directory (AD)
    • Programming scripting skills to assist with global automation initiatives desired
  • Resolve information security requests: access authorization, passwords, RSA iConnect (remote network access), et cetera
  • Document access modifications via Service-Now’s proTECH and BBH’s proprietary SafeGuard (security request database)
  • Manually certify accuracy of account access associations against client instructions (quality control and assurance)
  • Develop proficient methodologies which increase the productivity of: analyzing, troubleshooting & reconciling disparities
  • Document/update new procedures within Microsoft’s SharePoint
  • Participate in special projects as assigned

Application Instructions

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