Job Description

 
  • Develop and lead a regional team of Customer Success Managers, instilling highly consultative, strategic and customer-centric methodologies 
  • Provide analysis, reporting evaluation and definition of the Global Customer Success KPI's 
  • Ensure Regional Customer Success Team is knowledgeable and capable of deriving the most relevant Qt platform components to address customer-specific drivers 
  • Work closely with Regional Sales to manage accounts as a joint team (i.e. top 20 accounts globally) and identify new business opportunities 
  • Evaluate and adapt KPI's and metrics to drive adoption, retention, growth, and reduce churn 
  • Develop trusted adviser relationship with key accounts, customer stakeholders and executive sponsors 
  • Requirements: Bachelor's Degree in computer science or similar IT degree and 5-7 years of relevant work experience 
  • Skill Set 
  • Management Experience 
  • Track record in driving and building internal relationships 
  • Demonstrated ability to build relationships with large enterprise senior line-of-business and IT executives, as well as operational managers 
  • In-depth business to address all aspects of the strategic customer journey 
  • Creative problem-solving skills with strong initiative to identify areas of process improvement and efficiency 
  • Extensive experience in strategic account management, consulting businesses, implementation, or onboarding with revenue responsibility  
  • Ability to multitask and manage high volumes of activity that result in measurable results 

Application Instructions

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