Job Description

Looking for an experienced Support Specialist to maintain MDT server and agency desktop images, migration of desktops to a new Active Directory Domain, setup of WSUS (Windows Server Update Services) and very familiar with all aspects of Amazon WorkSpace creation, manipulation of images and creating new images. 
This is a 1 year contract located in Raleigh, NC and candidates will be expected to work on site from day 1.  If interested please apply or send a word copy of your resume to and times you are free to connect on a call.

Expert in ability to create and manipulate existing Scripts to automate various aspects of desktop support.
The primary function of this position will be to manipulate and create scripts and help in setting up the WSUS and keep Amazon Workspace updated and running efficiently. 
The Support Specialist / WSUS and Amazon Workspace Technician must possess knowledge of various Microsoft solutions, LAN/WAN administration and overall systems administration.
The ideal candidate would be a professional, detail oriented and self-motivated individual who excels at completing tasks successfully and efficiently. 
  • Keep MDT server updated with all drivers and software needed for existing images and troubleshoot any current and future issues.  (75%)
  • Provide documentation of any work performed on assigned tasks. (5%)
  • Provide technical support to end users when need for current images and workspace images. (5%)
  • Ability to troubleshoot and communicate escalations to senior resources. (5%)
  • Actively participate in planning, coordinating, and implementing updating of Windows operating systems and applications for clients (5%)
  • Knowledge transfer to existing USG staff (5%)
Qualifications Required:
  • Expert with Microsoft WSUS, Deployment Toolkit (MDT), Scripting Capability 
  • Ability to relay technical information to both technical and nontechnical personnel
  • Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
  • Must possess excellent script writing ability
  • Must possess excellent time management skills
  • Must possess strong customer relations skills.
  • Lift / move 30 lbs.
  • Ability to work in flexible environment based on customer scheduling requirements
Experience and Technical Skills Required:
  • Microsoft – Windows 10 Desktop Operating Systems
  • Microsoft - Windows Server Systems and their component roles (AD, DNS, File/Print Services)
  • Microsoft - Active Directory (AD)
  • Microsoft – Office 365 Account Management
  • Microsoft – Visual Studio Code and Powershell experience
  • Bomgar Remote Support
  • Amazon WorkSpace
  • Cisco Jabber Unified Communication system
  • McAfee Encryption and Antivirus Software
  • Troubleshooting basic application issues such as Office and other third-party software

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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