Job summary

We are seeking a detail-oriented Business Analyst with strong process improvement skills to analyze business operations, identify inefficiencies, and recommend data-driven solutions that improve performance, productivity, and client experience. The ideal candidate will work closely with stakeholders in the Operations department to optimize workflows, support strategic initiatives, and drive continuous improvement efforts.

Key responsibilities

Analyze current business processes, workflows, and operational performance
Identify process gaps, bottlenecks, risks, and improvement opportunities
Gather and document business requirements from stakeholders
Create process maps, workflows, technical requirements, and business documentation
Conduct data analysis and generate dashboards to support decision-making
Collaborate with cross-functional teams including operations, IT software architects and product owners
Facilitate meetings, workshops, and stakeholder discussions
Assist in project planning, testing, and implementation activities

Required skills & qualifications

Bachelor's degree in Business Administration, Finance, Information Systems, Operations Management, or related field
5+ years of experience in business analysis or process improvement roles
Strong analytical and problem-solving skills
Experience with process mapping tools (Visio, Lucidchart, etc.)
Knowledge of Lean, Six Sigma, Agile, or BPM methodologies
Proficiency in Microsoft PowerAutomate, Co-Pilot Studio, Power BI, Tableau or similar reporting tools
Excellent communication and stakeholder management skills
Ability to manage multiple projects and priorities

Preferred qualifications

Lean Six Sigma Green Belt or similar certification
Experience with investment management operational systems
Knowledge of SQL or data analysis tools
Project management experience is a plus